Refund policy

REFUND POLICY

We want you to be happy with your purchase. If you're not, here's how returns work.

RETURN WINDOW
You have 30 days from the day your item arrives to request a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. You'll need your order number or proof of purchase.

HOW TO START A RETURN
Email us at justonerep.store@gmail.com with your order number and the reason for the return.

If your return is approved, we'll send you the return address and instructions. Please do not send anything back before contacting us — items sent without an approved return cannot be processed.

Return shipping costs are paid by the customer, except where the item arrived damaged, faulty, or was not what you ordered. In those cases we cover the cost.

DAMAGED OR WRONG ITEMS
Please check your order as soon as it arrives. If anything is damaged, faulty, or incorrect, email us within 48 hours with a photo. We'll replace it or refund you in full, including shipping.

ITEMS WE CANNOT ACCEPT BACK
For hygiene reasons we cannot accept returns on:
- Yoga mats and exercise mats that have been used
- Resistance bands and grip trainers that have been used
- Any item with the hygiene seal removed

We also cannot accept returns on sale items or gift cards.

EXCHANGES
The quickest way to get a different item is to return the one you have and place a new order once your refund is approved.

REFUNDS
We'll email you once we've received and checked your return. If approved, your refund goes back to the original payment method within 5 business days.

Your bank or card company may take a further 5-10 business days to show the money in your account. This part is outside our control.

CONTACT
Questions about a return? Email justonerep.store@gmail.com and we'll reply within 24 hours.