Frequently Asked Questions
Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.
Common Questions
What payment methods do you accept?
We accept Visa, Mastercard and American Express cards, Apple Pay, Google Pay, Shop Pay and PayPal. Customers in the UAE can also split their payment with Tabby or Tamara.
How can I track my order?
Once your order is confirmed, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on its delivery progress.
What if my item arrives damaged?
Please check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, email us within 48 hours with a photo and we will replace it or refund you in full, including shipping.
What is your return and exchange policy?
You can return unused items in their original packaging within 30 days of delivery. For hygiene reasons we cannot accept used yoga mats, resistance bands or grip trainers. See our refund policy for full details.
Do you offer free shipping?
Yes. Orders over $50 ship free to the UAE and the US. Below that, standard shipping is $6.81. Orders are processed in 1–2 business days, then take 7–12 business days to the UAE and 10–16 business days to the US.
Didn't find what you were looking for? Feel free to contact us at any time.